Invest In Your Body
Privacy Policy
Driven by Recovery. Defined by Results. Focused on You.
- Our Commitment to Your Privacy
Flex Sports Massage (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable South African laws.
We collect, use, and protect your personal information responsibly and only to the extent necessary to provide our services, including sports massage treatments, recovery services, and related offerings.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you:
- Visit our website
- Book appointments (e.g., via Booksy or other platforms)
- Receive treatment at our studios or events
- Communicate with us via phone, WhatsApp, email, or social media
By using our services, you agree to the terms of this Privacy Policy.
- Information We Collect
We may collect the following categories of personal information:
2.1 Personal & Contact Information
- Full name
- Phone number (078 488 3044)
- Email address
- Emergency contact details
2.2 Health & Treatment Information (Special Personal Information under POPIA)
- Medical history relevant to treatment
- Injury history
- Pain areas and movement restrictions
- Treatment notes and session feedback
- Lifestyle factors (e.g., training load, posture, occupation)
2.3 Booking & Payment Information
- Appointment history
- Payment records (processed securely via third-party providers such as Yoco or booking platforms)
- Billing details (where applicable)
2.4 Technical & Website Information
- IP address
- Browser/device information
- Website usage data (via cookies and analytics tools)
2.5 Marketing & Communication Data
- Preferences for receiving promotions
- Responses to campaigns or offers
- How We Collect Information
We collect personal information directly from you when you:
- Complete intake or consent forms
- Book appointments online or in person
- Communicate with us (WhatsApp, phone, email, social media)
- Participate in promotions or events
We may also collect limited data automatically when you use our website.
- Purpose of Processing Your Information
We process your personal information to:
- Provide safe and effective sports massage treatments
- Assess your physical condition and treatment needs
- Maintain accurate client records and treatment notes
- Process bookings and payments
- Communicate appointment confirmations, reminders, and follow-ups
- Improve our services and client experience
- Send relevant promotions (only with your consent)
- Comply with legal and regulatory obligations
- Sharing of Personal Information
We do not sell your personal information.
We may share your information with:
5.1 Service Providers
- Booking platforms (e.g., Booksy)
- Payment providers (e.g., Yoco)
- IT and data storage providers
These providers are contractually required to protect your data.
5.2 Healthcare or Insurance (if applicable)
Only with your consent or where required for claims or referrals.
5.3 Legal & Regulatory Authorities
Where required by law, court order, or to protect our legal rights.
5.4 Business Transfers
In the event of restructuring, sale, or expansion of the business.
- Protection of Special Personal Information (Health Data)
As a sports massage practice, we collect health-related information, which is classified as special personal information under POPIA.
We ensure:
- Data is collected only when necessary for treatment
- Written or verbal consent is obtained
- Information is securely stored and accessed only by authorised therapists
- Confidentiality is strictly maintained
- Data Security
We take reasonable technical and organisational measures to protect your personal information, including:
- Secure booking systems
- Password-protected databases
- Limited staff access to client records
- Secure storage of physical and digital files
- Retention of Information
We retain your personal information only for as long as necessary to:
- Provide ongoing treatment
- Comply with legal and record-keeping requirements
- Resolve disputes
After this period, your information will be securely deleted or anonymised.
- Your Rights Under POPIA
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your data (where legally permitted)
- Object to processing of your personal information
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator of South Africa
- Cookies & Website Tracking
Our website may use cookies to:
- Improve user experience
- Analyse website traffic
- Support marketing campaigns
You can disable cookies in your browser settings, but this may affect functionality.
- Third-Party Links
Our website or communications may include links to third-party platforms.
We are not responsible for their privacy practices, and we encourage you to review their policies.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website with the updated effective date.
- Contact Details
If you have any questions or wish to exercise your rights, please contact us:
Flex Sports Massage
📞 Phone: 078 488 3044
📧 Email: [Insert Email Address]
📍 South Africa
- Consent
By using our services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.