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Terms & Conditions

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Flex Sports Massage – Terms & Conditions

Effective Date: [Insert Date]

  1. Overview

These Terms & Conditions govern all bookings, treatments, and services provided by Flex Sports Massage (“we”, “us”, or “our”). By booking or attending a session, you agree to these terms.

  1. Bookings
  • All sessions must be booked in advance via our booking platform or directly with the practice.
  • Bookings are subject to availability.
  • You are responsible for ensuring your booking details are correct.
  1. Cancellation & Rescheduling Policy
  • A minimum of 12–24 hours’ notice is required to cancel or reschedule an appointment.
  • Cancellations made within this period may result in:
    • The full session fee being charged, or
    • Deduction of the session from your package
  1. No-Show Policy
  • Failure to attend your appointment without notice will result in:
    • Full session forfeiture, or
    • Full fee being charged
  1. Late Arrivals
  • Late arrival will result in a shortened session time.
  • Full session fees still apply.
  • If you arrive too late to complete the session, it may be treated as a no-show.
  1. Payment Terms
  • Payment is due at the time of booking or immediately after the session unless otherwise agreed.
  • We accept approved payment methods via our systems (e.g., card, EFT, booking platform payments).
  1. Packages
  • Packages are valid for a specified time period (to be defined per package).
  • Sessions within packages are:
    • Non-refundable
    • Non-transferable unless agreed otherwise
  • Expired sessions will not be carried forward.
  1. Event Bookings (e.g., Cape Epic & External Events)
  • All event bookings are pre-paid and pre-scheduled.
  • No refunds apply for missed sessions.
  • Sessions are reserved time slots, and therapists are allocated accordingly.
  • If you miss your slot, you may be accommodated at the next available time, subject to availability.
  1. Medical & Treatment Disclaimer
  • Flex Sports Massage provides sports and clinical massage services only.
  • We do not diagnose or treat medical conditions.
  • Treatments are designed to support:
    • Movement
    • Recovery
    • Muscle function

Clients must:

  • Disclose relevant medical history
  • Inform therapists of any injuries or conditions
  1. Client Responsibility
  • You agree to provide accurate and honest information.
  • You understand that treatment outcomes may vary.
  • You take responsibility for your own health decisions.
  1. Liability
  • Flex Sports Massage is not liable for:
    • Undisclosed medical conditions
    • Injuries resulting from failure to follow advice
  • All treatments are performed with professional care and within scope of practice.
  1. Changes to Terms

We reserve the right to update these Terms & Conditions at any time.